Open to opportunities

Shannan Martelly

@shannanmartelly

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Dedicated HR professional with extensive administrative experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced Human Resource Assistant with a strong background in administrative support and customer service. Currently, I work with the United States Department of Agriculture, where I manage personnel actions and maintain electronic personnel files, ensuring compliance with federal guidelines. My role involves processing payroll, handling employee records, and providing reports that identify trends for training and improvement.

Previously, I served as a License Specialist, where I honed my skills in customer interaction and data management. I was responsible for overseeing the daily operations of the office, ensuring accurate processing of driver's licenses and permits. My experience in various administrative roles has equipped me with the ability to handle multiple tasks efficiently while maintaining a high level of accuracy and attention to detail.

With a commitment to quality service and a passion for helping others, I strive to create a positive work environment and support my team in achieving organizational goals. I am eager to leverage my skills and experience in a challenging new role that allows for professional growth and development.

Experience

Work history, roles, and key accomplishments

Current

Human Resource Assistant

Current

United States Department of Agriculture

Aug 2024 - Present (11 months)

Provided quality customer service and performed a wide range of administrative personnel, payroll, special assignments, projects, and other assigned duties. Processed all personnel actions in EmpowHR or NFC EPIC system, maintaining over 25 personnel actions and case files monthly in accordance with OPM Recordkeeping guidelines.

Customer Service Administrative Support Payroll Processing EmpowHR NFC EPIC OPM Recordkeeping Policy Implementation

License Specialist II & III

DPS

Jan 2020 - Aug 2024 (4 years 7 months)

Managed daily operations including opening procedures, money handling, and database verification for appointments. Processed various driver's license applications, including renewals, commercial licenses, minor permits, and modifications, ensuring all required documents were verified and entered into the DLS database.

Customer Service Database Management Payment Processing CDLIS Warrant Flagging

Employment Specialist

Randstad Sourceright

Oct 2018 - Feb 2019 (4 months)

Reviewed candidate applications and resumes for AT&T job openings, ensuring qualifications matched position requirements. Conducted data entry for all candidate applications into the tracking system and scheduled interviews for qualified candidates, sending reminders and setting up online assessment testing.

Candidate Review Data Entry Applicant Tracking Systems Online Assessment Setup Job Description Explanation

Medical Office Specialist

Complete Women's Care Center

Mar 2016 - Oct 2016 (7 months)

Managed multiple telephone lines, accurately documenting messages and forwarding calls while providing excellent customer service. Handled front desk reception duties, including scheduling, canceling, and rescheduling 50-100 patient appointments for Gyn, OB, and Ultrasound.

Scheduling Patient Registration Insurance Verification Medical Records Management

Clinical Ancillary Technician

Brenham Clinic

Oct 2013 - Mar 2016 (2 years 5 months)

Retrieved and prioritized patient messages from after-hours phone service, responding timely and accurately. Provided quality customer service by answering over 125 incoming calls daily, directing them to appropriate departments such as billing, lab, imaging, and x-ray.

Customer Service Medical Terminology Data Collection

Customer Service Rep

Computershare

Apr 2013 - Sep 2013 (5 months)

Performed in a high-volume call center environment, managing varying stages of stock shares inbound calls. Assisted customers in understanding their finances and reviewing their shares, navigating multiple computer applications to provide optimal solutions.