Open to opportunities

Shorna Bowman

@shornabowman

Message

Customer service professional with strong management and communication skills.

Honduras

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

With a diverse background in customer service and management, I have honed my skills in various roles across different industries. My journey began at StarTek, where I worked as a Customer Service Agent, troubleshooting oxygen machines and processing payments. This role taught me the importance of patience and understanding in customer interactions.

After gaining valuable experience, I transitioned to KM2 Solutions as a Collector, where I focused on providing exceptional customer service while assisting clients with their financial needs. My ability to explain complex loan terms and strategies helped many customers improve their credit situations. Currently, I serve as an Assistant Manager at Bananarama Dive and Beach Resort, where I oversee daily operations, manage inventory, and ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Bananarama Dive and Beach Resort

Nov 2022 - Present (2 years 10 months)

Generated receipts, managed inventory, and handled sales of accessories. Prepared daily reports, managed reservations, and maintained digital and physical storage of financial documents.

Inventory Management Sales Reserving Data Analysis

Waiter

Hill Top

Aug 2021 - Present (4 years 1 month)

Greeted customers, made recommendations, and took orders in a casual restaurant environment. Ensured customer comfort and satisfaction by setting tables and providing attentive service.

Customer Service Order Taking Table Setting Restaurant Operations

Collector

KM2 Solutions

May 2020 - Present (5 years 4 months)

Collected payments with confidence while providing excellent customer service for ACA Collection. Assisted customers with online portal issues, explained loan contract terms, and provided strategies to reduce interest and improve credit.

Collections Customer Service Payment Processing

Customer Service Agent

StarTek

Dec 2015 - Present (9 years 9 months)

Provided customer service for Inogen, handling mailing, troubleshooting, and replacement of oxygen machines and accessories. Managed Netspend debit/credit card accounts, including setup, credit checks, activations, money transfers, and dispute resolution.

Customer Service Troubleshooting Payment Processing Account Management Dispute Resolution Credit Checks

Education

Degrees, certifications, and relevant coursework

Not specified

Not specified, Not specified

No education details were provided in the resume. Please provide information about your academic background, including degrees, fields of study, and institutions.