Luis Angelino

I am a dedicated customer support specialist with three years of experience in high-pressure environments, primarily based in Tegucigalpa, Honduras. My journey in customer service has equipped me with the skills to excel in leadership roles, where I have consistently exceeded expectations. I pride myself on being a team player, detail-oriented, and a fast learner, always ready to tackle challenging situations with resourcefulness.

Currently, I serve as a Tier 2 Customer Support Specialist at PartnerHero, where I provide top-tier customer support for a leading catering company. My role involves handling inbound and outbound calls, texts, and emails, utilizing effective communication skills to resolve customer inquiries promptly and professionally. My commitment to team collaboration ensures consistent and high-quality service delivery, and I have been recognized for my creativity in finding solutions to complex customer issues.

Previously, I worked as a Team Support Representative at Startek, where I focused on delivering exceptional customer service for a prominent e-commerce company. My proactive approach led to my promotion through a competitive selection process, highlighting my ability to manage high-volume refund and replacement approvals while ensuring customer satisfaction and retention.