Open to opportunities

Angie Aguilar

@angieaguilar

I support U.S. clients with bilingual customer service, technical support, scheduling, and remote operational coordination.

Honduras

Message

What I'm looking for

I'm looking for a fully remote role supporting U.S. clients or teams through bilingual customer service, technical support, administrative coordination, or operational work.

I've supported customers in high-volume hospitality, contact-center, and remote retail environments, serving clients in both English and Spanish.

At Startek, I handled inbound calls, chat, and email support, resolved technical issues, documented interactions in CRM systems, and turned complaints into positive outcomes while supporting upsell targets.

I'm currently supporting Sugar Life as an H-2B Customer Service Representative and Cashier, while building data analytics skills at ULACIT. My remote-work setup and experience with scheduling, coordination, POS, Slack, and retail audits help me contribute reliably to U.S. teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative / Cashier

Sugar Life

Apr 2025 - Oct 2026 (1 year 6 months)

Provided efficient, friendly cashier and customer service in a high-volume hospitality environment. Handled point-of-sale transactions accurately and managed customer orders with attention to detail.

Customer Service Cashier Point of Sale Food Safety Bilingual English Spanish

Remote Field Agent

Trax Retail

Jan 2024 - Dec 2025 (1 year 11 months)

Conducted retail store audits using the Trax app to capture pricing, stock data, and planogram compliance. Identified and reported on-site execution issues to improve retail performance metrics.

Retail Audits Trax App Data Collection Time Management Reporting

Customer Service Specialist / Technical Support

Startek

Jan 2020 - Dec 2023 (3 years 11 months)

Handled high volumes of inbound calls, resolving client inquiries, technical issues, and service requests. Delivered support via phone, online chat, and email using CRM platforms to track and document interactions.

Customer Service Technical Support CRM Troubleshooting Upselling Bilingual English Spanish

Education

Degrees, certifications, and relevant coursework

Universidad Latinoamericana de Ciencia y Tecnología (ULACIT)

Data Analytics, Data Analytics

2022 -

Pursuing a Data Analytics program, developing analytical and data-driven problem-solving skills applicable to operational, administrative, and logistical roles.