Open to opportunities

Edwin Escobar

@edwinescobar

Message

Dynamic customer service supervisor with over 7 years of experience.

Honduras

Message

What I'm looking for

I am looking for a role that allows me to lead teams, enhance customer satisfaction, and promote professional development in a dynamic environment.

I am a dynamic and customer-oriented professional with over 7 years of experience in customer service supervision. Currently, I work at Results CX in Honduras, where I lead teams of up to 100 people, implementing strategies that significantly boost team efficiency and improve customer satisfaction. My role involves training and developing new representatives, conducting performance reviews, and coordinating with various departments to achieve organizational goals.

Throughout my career, I have held multiple roles, including Customer Service Agent and Engagement Coach, which have equipped me with a comprehensive understanding of customer engagement and operational efficiency. I pride myself on my ability to manage schedules, allocate resources effectively, and foster a positive work environment that promotes professional development and team engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Results CX

Jan 2022 - Present (3 years 5 months)

Dynamic and customer-oriented professional with over 7 years of experience in customer service supervision. Expert in training and developing new representatives, improving customer satisfaction and operational efficiency.

Customer Service Team Leadership Training And Development Performance Management Communication Microsoft Word Microsoft PowerPoint Microsoft Excel Problem Solving

Interim Operational Manager

Results CX

Oct 2022 - Dec 2022 (2 months)

Managed operational tasks and coordinated with departments to achieve goals. Focused on improving customer satisfaction and team efficiency.

Operational Management Customer Satisfaction Team Coordination Performance Reviews Resource Allocation Communication Problem Solving

Customer Service Supervisor

Startek

Dec 2018 - Jan 2022 (3 years 1 month)

Supervised teams of up to 100 people, implementing strategies to boost efficiency and improve customer engagement. Conducted performance reviews and managed schedules.

Customer Engagement Implementation Strategy Performance Management Scheduling Communication Problem Solving Microsoft Excel

Customer Service Representative

Startek

Nov 2017 - Dec 2018 (1 year 1 month)

Provided customer support, handled complaints, and processed documents. Trained and coached staff to enhance performance and meet organizational goals.