Shoboyede Adeola Nururraheem

I am a customer service professional and virtual assistant with hands-on experience handling phone, email, and live chat inquiries while using CRM and remote-work tools to drive timely resolutions and high satisfaction.

I have delivered measurable results including a 93% customer satisfaction rate, a 28% improvement in response time, and a 32% increase in resolved enquiries by providing accurate interpretation between English and Yoruba and streamlining communication processes.

I bring strong communication, conflict-resolution, and technical support skills, familiarity with HubSpot, Trello, Slack, chatbots, Microsoft Office/Google Docs, and design basics in Canva, and I am committed to continuous learning demonstrated by multiple certifications in medical interpretation, HIPAA, and customer service.