Racheal Silas

I am a dedicated customer service representative and virtual assistant with over three years of remote experience supporting international clients and executives. I consistently deliver high-quality service through phone, email, and live chat, achieving a 95% satisfaction rate and improving response times by 20%.

I excel in communication, empathy, time management, and problem-solving, and I adapt to diverse customers using neutral, British, and American accents. I have managed schedules, coordinated meetings across time zones, maintained accurate CRM records, and assisted with onboarding and training.

I am a reliable, results-driven remote professional with strong organizational and administrative skills, comfortable working under pressure and open to full-time or part-time remote roles worldwide.