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@rachealsilas
Customer service professional and virtual assistant delivering exceptional remote support and administration.
I am a dedicated customer service representative and virtual assistant with over three years of remote experience supporting international clients and executives. I consistently deliver high-quality service through phone, email, and live chat, achieving a 95% satisfaction rate and improving response times by 20%.
I excel in communication, empathy, time management, and problem-solving, and I adapt to diverse customers using neutral, British, and American accents. I have managed schedules, coordinated meetings across time zones, maintained accurate CRM records, and assisted with onboarding and training.
I am a reliable, results-driven remote professional with strong organizational and administrative skills, comfortable working under pressure and open to full-time or part-time remote roles worldwide.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
BrightConnect Solutions
Mar 2022 - Present (3 years 8 months)
Provided high-quality customer service via phone, email, and live chat for international clients, achieving a 95% satisfaction rate and improving response times by 20%. Trained new remote team members and maintained accurate CRM records to boost efficiency.
Global Reach Enterprises
Jan 2021 - Feb 2022 (1 year 1 month)
Managed schedules, emails, and client communications for multiple executives across time zones while handling data entry and report preparation to ensure timely deliverables. Coordinated meetings and maintained digital records using Google Workspace.
PrimeGate Contact Services
Mar 2019 - Dec 2020 (1 year 9 months)
Supported front-line customer interactions and complaint resolution, escalating complex issues to maintain client trust and helping train new hires in customer service communication and phone etiquette.
Degrees, certifications, and relevant coursework
Bachelor of Science in Education, Political Science Education
Completed a Bachelor of Science in Education with a focus on Political Science Education.
Software and tools used professionally
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