Iniobong Etop

As an experienced customer service representative, I have developed a proven track record of providing exceptional support through various channels, including calls, chat, and email. My role as a Virtual Assistant at Allianz Canada allowed me to hone my skills in resolving customer complaints efficiently while maintaining detailed records in the CRM system. I thrive in remote environments, where I can leverage my technical proficiency and problem-solving abilities to enhance customer satisfaction.

In my previous position as a Customer Success Specialist, I was responsible for managing customer complaint ticketing and training customers on product usage. Building strong professional relationships with clients was a key focus, and I utilized various CRM tools to ensure a seamless onboarding process. My experience in market research interviewing further strengthened my communication skills and ability to engage with diverse audiences.

With a Bachelor's degree in Arts and a specialization in the French language, I bring a unique perspective to customer interactions. I am fluent in English and French, with additional proficiency in Igbo and Hausa, which enables me to connect with a broader range of customers. I am eager to contribute my skills to a remote customer support role that values flexibility and fosters strong customer relationships.