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@shoboyedekawthar
Experienced Inbound Customer Service Agent with 3+ years of exceptional customer service and interpr
As a dedicated and results-driven Customer Service Agent/Interpreter, I leverage my exceptional communication skills and problem-solving abilities to deliver top-notch customer experiences. With a proven track record of maintaining a customer satisfaction rate of +90% or higher, I am confident in my ability to provide accurate and timely assistance to clients. My experience in researching and relaying accurate information, as well as collaborating with cross-functional teams, has equipped me with the skills necessary to excel in fast-paced call centre environments.
Throughout my career, I have consistently demonstrated my ability to work under pressure, think critically, and provide tailored solutions to meet customer needs. My strong communication skills, both written and verbal, have enabled me to effectively communicate with patients, customers, and colleagues alike. I am a valuable asset to any call centre team, and I am excited to bring my skills and experience to a new role.
In addition to my technical skills and experience, I possess a strong work ethic and a passion for delivering exceptional customer service. I am a quick learner, and I thrive in environments where no two days are the same. I am excited to bring my skills and experience to a new role and contribute to a team that shares my passion for delivering exceptional customer experiences.
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Work history, roles, and key accomplishments
Orile Agege General Hospital
Apr 2022 - Present (3 years 7 months)
Provided language interpretation services and exceptional customer support to patients, ensuring customer satisfaction by delivering high-quality services.
Tiwadiamond Collection
Jun 2020 - Jul 2021 (1 year 1 month)
Processed customer orders accurately and efficiently, resulting in a 90% increase in sales, and provided technical assistance to customers.
Daraju Industries Nigeria Limited
Jan 2019 - Apr 2020 (1 year 3 months)
Handled customer inquiries through phone, email, and live chat with professionalism and accuracy, and identified customer needs and provided tailored solutions.
State Hospital Ota
Jun 2018 - Nov 2018 (5 months)
Underwent a customer service training program that improved customer service representatives' ability to handle customer inquiries.
Degrees, certifications, and relevant coursework
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