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Shivani Gharote

@shivanigharote

Project Solutions Manager at Convozen, improving enterprise delivery turnaround by 25–30% through standardized workflows.

India

Message

At Convozen, I direct full-cycle delivery for 10+ enterprise clients while maintaining 95%+ customer satisfaction. I’ve standardized workflows to improve project turnaround time by 25–30% and partnered with tech teams on workflow automation.

At Upgrad, I evaluated exam platforms and helped identify alternatives that reduced per-learner exam costs by 30–40%. I also managed the migration of 2,000+ learners with zero disruptions.

At Jetking, I led the setup and launch of hybrid learning across 40+ centers in 15+ cities. I also created a 150+ hour English curriculum, from Beginner to Advanced.

Earlier at Upgrad, I sourced and onboarded 50+ industry experts and oversaw B2B program execution. At IMS Proschool and Toppers Academy, I worked in business development, sales, and learner onboarding.

Experience

Work history, roles, and key accomplishments

Current

Product Solutions Manager

Current

Convozen

Sep 2025 - Present (1 year 2 months)

Directed full-cycle delivery for 10+ enterprise clients, maintaining 95%+ customer satisfaction. Led daily operations across Product, Tech, and Ops, and implemented standardized workflows that improved turnaround time by 25-30%.

Project Management SOP Development Workflow Automation AI Integration Customer Satisfaction Escalation Management Cross functional Leadership

Senior Associate

Upgrad

May 2024 - Aug 2025 (1 year 3 months)

Researched and evaluated 10+ exam platforms, identifying cost-effective alternatives that reduced per-learner exam costs by 30-40%. Managed migration of 2,000+ learners to a new platform with zero disruptions.

Vendor Evaluation Cost Optimization Pilot Testing Migration Management Comparison Frameworks

Delivery Manager

Jetking

Feb 2022 - Jun 2023 (1 year 4 months)

Led the setup and launch of hybrid learning across 40+ centers in 15+ cities, managing delivery for 2,500+ learners. Reduced infrastructure-related complaints by 45% through data-driven facility upgrades.

Hybrid Learning Infrastructure Management Curriculum Development Quality Assurance Data Driven Decision Making

Academic Associate

Upgrad

Mar 2020 - Feb 2022 (1 year 11 months)

Sourced and onboarded 50+ industry experts, reducing program costs by 15-20%. Oversaw B2B program execution for 15+ concurrent cohorts and managed invoicing operations processing ₹10Cr+ annually.

Vendor Sourcing Onboarding B2B Program Management Invoicing Examination Scheduling University Coordination

Business Development Executive

Toppers Academy

Jun 2018 - Nov 2020 (2 years 5 months)

Led on-ground outbound sales, engaging 100+ prospects daily and scheduling 2+ demos per day. Contributed to ₹8 Lakhs+ in monthly revenue by managing the complete sales pipeline independently.

Outbound Sales Pipeline Management Consultative Selling Rapport Building Revenue Generation

Business Development Executive

IMS Proschool

Dec 2018 - Jan 2020 (1 year 1 month)

Generated ~₹10L in monthly business by managing all sales channels. Started a Meet & Greet initiative that transformed the program into a direct placement engine, securing roles for 30+ learners.

Sales Lead Generation Cold Calling Consultative Selling Onboarding Program Readiness