Priyal Hariyal
@priyalhariyal
I deliver AI voice bot solutions and scalable client success operations.
IndiaWhat I'm looking for
At Convin.AI, I lead product delivery for enterprise clients including Flipkart, ICICI Bank, Asian Paints, Livspace, and Realme. I build and deploy AI-driven voice bot solutions, lead a six-member delivery team, and translate client requirements into scalable workflows, QA frameworks, and implementation plans.
I've reduced turnaround time by 30–40%, process errors by 40–60%, and improved team productivity by 20–30% through process analysis, performance monitoring, and cross-functional collaboration. My background also includes quality auditing at Etech Global Services and customer support at Concentrix, grounding my delivery work in customer experience, quality, and operational excellence.
Experience
Work history, roles, and key accomplishments
Product Delivery Team Lead
Convin.AI
Apr 2024 - Present (2 years 4 months)
Led a team of 6 members in a fast-paced delivery environment, optimizing task allocation and workflows, resulting in a 30-40% reduction in turnaround time. Managed end-to-end product delivery for multiple enterprise clients, implementing structured QA processes and monitoring systems, consistently achieving 95%+ quality adherence.
Education
Degrees, certifications, and relevant coursework
Priyal hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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