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Jacinta Mascarenhas

@jacintamascarenhas

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I lead strategic programs, partnerships, and growth initiatives from concept through execution.

India

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What I'm looking for

I'm looking to lead strategic programs, business transformation, and growth initiatives where I can build governance, align cross-functional teams, develop partnerships, and deliver measurable commercial and operational outcomes.

I'm currently leading strategic programs at Delhivery, turning business priorities into structured delivery plans, governance mechanisms, and measurable performance outcomes.

I established the Delhivery School of Logistics, built its initial go-to-market strategy, and secured its first institutional partnership, generating ₹15 lakh in initial revenue. I also lead initiatives including Project PRISM and Project Samman, which has achieved 91% completion to date.

Previously, I managed a ₹13 Cr SME customer portfolio at Delhivery and delivered 6–8% revenue growth through account management, retention, customer engagement, and growth initiatives. I led Account Managers and partnered with Product, Technology, Finance, and Operations to improve sales processes and customer experience.

My experience spans logistics, education, financial services, and customer management. I bring together program planning, commercial planning, business transformation, stakeholder alignment, and operational execution to solve complex business problems.

Experience

Work history, roles, and key accomplishments

Current

Project Manager – Academy

Current

Delhivery

Mar 2025 - Present (1 year 6 months)

Leads strategic programs spanning program development, business growth, partnerships, capability building, governance, and operational execution. Established the Delhivery School of Logistics and secured the first institutional partnership for the external learning portfolio.

Program Management Governance Budgeting Resource Planning Stakeholder Management Executive Reporting Risk Management Go To Market Strategy Partnership Development Commercial Planning

Manager – SME Growth & Retention

Delhivery

Mar 2019 - Mar 2025 (6 years)

Managed a ₹13 Cr SME customer portfolio, owning revenue growth, customer retention, account development, and relationships. Delivered 6–8% revenue growth across the portfolio through structured account management and growth initiatives.

Account Management Revenue Growth Customer Retention Team Leadership Sales Process Improvement Data Driven Decision Making Business Validation Cross Functional Collaboration

Business Development Manager

Maxxcell Institute of Professional Studies

Aug 2018 - Feb 2019 (6 months)

Developed market-entry and go-to-market strategies to drive student acquisition and revenue growth. Designed targeted campaigns and outreach strategies to improve lead generation and conversion.

Market Entry Strategy Go To Market Strategy Lead Generation Campaign Management Student Recruitment

Senior Quality Analyst

Qdegrees Services Ltd.

Jun 2017 - Dec 2017 (6 months)

Conducted root-cause analysis and service audits to identify systemic operational and service gaps. Built structured feedback mechanisms to identify recurring issues and drive service improvements.

Root Cause Analysis Quality Assurance Audit Feedback Mechanisms Process Improvement

Personal Banker / Service Delivery Manager

HDFC Bank Ltd.

Jun 2012 - Apr 2017 (4 years 10 months)

Managed customer relationships and service delivery while supporting revenue growth through engagement and cross-selling. Collaborated across teams to improve service delivery, compliance, and customer satisfaction.

Customer Relationship Management Service Delivery Cross Selling Compliance Customer Satisfaction