Open to opportunities

Shin Ky

@shinky

Message

I resolve customer issues across phone, chat, and email in three languages.

Tunisia

Message

What I'm looking for

I'm looking for full-time or part-time remote customer support roles, including opportunities in the Gulf region, where I can support customers in Arabic, English, and French across phone, chat, and email.

I've supported customers at Corpor IT Company, Converty, and AIESEC Tunisia through phone, chat, and email, resolving complaints, answering questions, and keeping clients informed.

At Corpor IT Company, I serve as a first point of contact for visitors and clients, provide real-time project updates, and coordinate requests between clients and internal teams. At Converty, I handled high volumes of customer contacts, escalated complex cases, and followed them through to closure.

As a native Arabic speaker with C1 English and working French, I support clients in Tunisia and abroad. I'm equipped for remote work with reliable home internet and a dedicated workspace.

Experience

Work history, roles, and key accomplishments

Current

Graphic Designer and Client Facing Support

Current

Corpor IT Company

Jan 2025 - Present (1 year 7 months)

First point of contact for visitors and clients, answering questions and providing updates on project status. Coordinated between clients and internal teams to ensure timely follow-up and consistent service.

Customer Service Client Relations Coordination Graphic Design

Customer Support Agent

Converty

Oct 2023 - Sep 2024 (11 months)

Resolved customer complaints and issues via phone, chat, and email. Handled high contact volumes while maintaining quality and escalated complex cases to appropriate teams.

Customer Service Complaint Resolution Phone Support Chat Email Support Escalation Management

Sales and Customer Experience Member

AIESEC Tunisia

Sep 2022 - Dec 2023 (1 year 3 months)

Guided applicants through program options and explained terms clearly. Assisted with registration and problem-solving while collaborating with partner organizations and internal teams.

Customer Experience Sales Support Problem Solving Collaboration

Guest Services and Crowd Support

Gabes Cinema Fan Festival

Mar 2022 - Apr 2022 (1 month)

Welcomed artists, directors, and international guests, providing guidance and directions. Assisted with crowd organization to ensure guest comfort and information.

Hospitality