Looking for a job

Yassine Boughdiri

@yassineboughdiri

Message

I resolve multilingual customer issues across phone, email, chat, and ticketing systems.

Tunisia

Message

What I'm looking for

I'm looking to deliver excellent multilingual customer experiences in a dynamic, fast-paced remote support environment, using my troubleshooting, communication, and ticketing skills while adapting to new tools and processes.

I deliver customer support across phone, email, live chat, and ticketing systems in Arabic, English, and French.

At Assist Digital and Concentrix, I resolved account, purchase, and technical issues, maintained accurate CRM records, managed escalations, and contributed to SLA, KPI, and CSAT targets.

I also work remotely as a freelance music producer, independently managing deliverables and collaborating with distributed teams.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Assist Digital

Apr 2024 - Oct 2024 (6 months)

Delivered omnichannel support in Arabic, English, and French, consistently meeting SLA targets and achieving high first-contact resolution rates. Accurately logged interactions into CRM systems and collaborated with team members to exceed weekly KPIs.