MSMichael Charles Sarmiento
@michaelcharlessarmie
Experienced customer service representative with a decade of expertise.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with over 10 years of experience across various industries, including SaaS, eCommerce, and automotive. My journey has equipped me with a robust skill set in call handling, ticket management, and customer relationship management, enabling me to deliver exceptional support to clients and customers alike.
Throughout my career, I have excelled in roles that require both technical support and customer engagement. I have worked with leading companies such as IKEA and Amazon, where I honed my skills as a subject matter expert and team leader. My ability to troubleshoot devices and manage customer inquiries has consistently resulted in high customer satisfaction and loyalty.
I am passionate about creating positive customer experiences and am always eager to learn and adapt to new challenges. I thrive in fast-paced environments and am committed to contributing to a team that values collaboration and excellence in service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Simple
May 2024 - Jul 2025 (1 year 2 months)
Provided customer support for an intermittent fasting application (SaaS). Handled customer inquiries and managed tickets and emails efficiently.
Customer Service Representative
Getaround
Apr 2023 - Apr 2024 (1 year)
Delivered customer support for a car-sharing company, assisting both car owners and drivers via phone and email. Performed device troubleshooting and managed customer relationships.
Customer Contact Center Associate | QM | SME
IKEA
Mar 2021 - Feb 2023 (1 year 11 months)
Managed customer support operations as a Queue Manager and Subject Matter Expert (SME). Provided floor support and handled supervisor calls, ensuring smooth day-to-day operations.
Customer Service Representative
Unity Communications
Sep 2020 - Dec 2020 (3 months)
Served as a Customer Service Associate for Phoenix Automotive, handling customer inquiries via phone and email. Assisted with device troubleshooting and engaged in soft-selling automotive parts.
Customer Service Associate
Amazon
Jul 2019 - Jan 2020 (6 months)
Provided customer service via chat and email for Amazon Shipping and Delivery Services. Managed customer relationships, tracked orders, and handled logistics support.
Teammate
TaskUs
Mar 2017 - May 2019 (2 years 2 months)
Supported riders for Deliveroo UK and AU via phone, email, and chat. Performed menu transcription and assisted with restaurant installation.
Customer Service Representative
iQor
May 2015 - Jan 2017 (1 year 8 months)
Worked as an offshore agent for a student loan company, handling outbound calls. Engaged in cold calling and debt collection activities.
Education
Degrees, certifications, and relevant coursework
TPTechnological University of the Philippines
Bachelor of Technology, Power Plant Engineering
Studied Power Plant Engineering at the Technological University of the Philippines. Focused on the principles and applications of power generation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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