Karen Saguid

I am a dedicated and experienced Customer Service and Escalation Specialist with over 10 years of proven success in delivering exceptional customer experiences. My journey in customer service has equipped me with the skills to resolve complex issues and improve service processes effectively. I pride myself on my ability to manage high-volume inquiries while maintaining a satisfaction rating of over 95%.

Throughout my career, I have successfully handled escalated cases involving product issues, billing disputes, and service failures. My collaborative approach with internal teams has led to significant improvements in the customer journey. I have also taken on the responsibility of training and mentoring new hires, ensuring they are well-equipped to handle customer interactions with confidence and professionalism.