Open to opportunities

Jacobvelle Rallos

@jacobvellerallos

Message

I am a customer service professional with over eight years' experience.

Philippines

Message

What I'm looking for

I'm seeking a customer-facing role in BPO or operations where I can apply my organizational skills and Computer Technology background to improve customer satisfaction, grow professionally, and take on greater leadership responsibilities.

I am a dynamic customer-facing professional with over eight years of experience in BPO and call center roles, delivering improved customer satisfaction and operational efficiency across multiple accounts. I have managed product and service operations and supported team leadership while adapting quickly to new systems and processes.

I bring strong organizational, strategic planning, scheduling, time-management, verbal and written communication, and basic computer literacy skills, backed by an Associate in Computer Technology. I'm committed to continuous learning, working with minimal supervision, and using my experience to help a team and business succeed.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teletech

Oct 2015 - Jun 2026 (10 years 8 months)

Served a US retail account, managing customer interactions, troubleshooting issues, and supporting team objectives to ensure consistent service delivery.

Customer Service Communication Multitasking Time Management Organizational Skills Team Leadership Problem Solving

Customer Service Representative

Accenture

Dec 2023 - Dec 2024 (11 months)

Provided customer support for a UK telco account, handling inquiries, escalations, and service operations to maintain customer satisfaction and operational efficiency.

Customer Service Communication Multitasking Time Management Organizational Skills Team Leadership Problem Solving

Customer Service Representative

Wipro

Oct 2019 - Dec 2023 (4 years 2 months)

Delivered customer service for a US retail account, resolving high-volume inquiries and coordinating with cross-functional teams to meet SLAs and improve client relations.

Customer Service Communication Multitasking Time Management Organizational Skills Team Leadership Problem Solving

Customer Service Representative

Contexta Global Inc.

Jul 2016 - Oct 2019 (3 years 3 months)

Supported a US travel account by handling bookings and travel-related customer inquiries, maintaining accurate service documentation and managing escalations.