I've supported Amazon customers across chat, email, phone, and social media, resolving concerns while meeting service-quality expectations.
As a Social Media Customer Support Associate in Lucknow, I investigated customer issues, documented cases accurately, escalated complex concerns, and managed high interaction volumes while meeting SLA, productivity, resolution-time, and customer-satisfaction targets.
In my previous Amazon Customer Support Associate role, I handled order tracking, returns, refunds, replacements, cancellations, and account management. I earned recognition and performance rewards for high CSAT scores, reliability, strong work ethic, and supporting team productivity.
Earlier, I promoted Hector Beverages products through in-store activations, demonstrations, customer engagement, feedback collection, and daily reporting.
