Mohd Waris
@mohdwaris
Customer support professional focused on fast, accurate resolutions.
IndiaWhat I'm looking for
I am a dedicated customer support representative with hands-on experience handling high-volume inquiries, escalations, and returns while maintaining strong customer satisfaction metrics. At Amazon I resolved 95% of customer complaints within 24 hours, handled 100+ inquiries daily with 98% accuracy, and improved customer satisfaction scores by 10% through better communication channels.
I have served as a Subject-Matter Expert and onboarding trainer, leading and training multiple batches and improving onboarding efficiency by 20%. I work effectively both independently and in teams, bring strong communication skills in English and Hindi, and am proficient with CRM systems and management reporting.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Amazon
Sep 2020 - Oct 2022 (2 years 1 month)
Provided email and chat support for order, delivery and returns inquiries, resolved 95% of customer complaints within 24 hours and improved customer satisfaction scores by 10%; served as SME and trained 3–4 batches of new hires.
Education
Degrees, certifications, and relevant coursework
NSNational Institute of Open Schooling
10th, General Secondary Education
2005 - 2015
Completed secondary education through the National Institute of Open Schooling between 2005 and 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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