Looking for a job

Arba Arif

@arbaarif

Message

I resolve high-volume customer issues across chat, email, and voice for Amazon and Flipkart.

India

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues, maintain service quality, learn new systems, and contribute through accurate case handling and reliable performance.

I supported high-volume customer interactions for Amazon and Flipkart, resolving order, delivery, billing, return, refund, and account concerns across chat, email, and voice.

I manage multiple cases while maintaining SLA, quality, productivity, accurate documentation, and clear customer communication. I investigate issues, apply policies and processes, and escalate complex cases when needed.

I'm recognized as a Star Performer at Amazon and Employee of the Month at Flipkart for customer satisfaction, reliable service, and low-error case handling.

Experience

Work history, roles, and key accomplishments

Virtual Customer Associate

Amazon & Flipkart

Handled high-volume customer interactions across chat, email, and voice channels, resolving order, delivery, billing, return, refund, and account-related concerns while maintaining SLA and quality standards. Managed multiple cases simultaneously, maintained accurate records, and escalated complex issues as needed.