Mallika Verma
@mallikaverma
I resolve customer issues across chat, email, phone, social media, and operational support channels.
IndiaWhat I'm looking for
At Tide Business India, I support customers across email, chat, phone, and social media, resolving account, payment, product, operational, and technical concerns while meeting SLA and compliance requirements.
I've resolved 100+ customer queries daily, reduced ticket backlog through troubleshooting guides and support documentation, and handled fraud-related and compliance-sensitive cases accurately. I also maintain CRM records, prepare operational reports, and coordinate with internal teams to drive timely resolutions.
Previously, at Amazon, I supported locker access, parcel collection, and customer issue resolution. I enjoy helping customers through clear guidance, structured documentation, and customer-centric service.
Experience
Work history, roles, and key accomplishments
Member Support Agent
Tide
Mar 2024 - Present (2 years 7 months)
Provided customer support through email, chat, and phone channels while ensuring high service quality standards. Handled customer queries, complaints, and escalations with timely and effective resolution.
Education
Degrees, certifications, and relevant coursework
SCERT
Diploma in Elementary Education, Education
Completed a Diploma in Elementary Education Teaching.
Tecnia Institute of Advanced Studies
Certificate, Data Science and Analytics
2023 -
Completed a Data Science and Analytics program in 2023.
CTET
Qualified CTET Paper 1, Education
Qualified the CTET Paper 1 examination.
NIELIT
O Level Certification, Computer Science
2019 -
Earned an O Level Certification in 2019.
University of Delhi
Bachelor of Arts, Arts
Pursued a Bachelor of Arts in the B.A. Programme (Arts) from the University of Delhi.
NIELIT
Certificate, Computer Science
Completed a certification in Python.
NIELIT
Certificate, Web Design
Completed a certification in Web Designing.
NIELIT
Certificate, Digital Marketing
Completed a certification in Digital Marketing.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Mallika?
You can contact Mallika and 90k+ other talented remote workers on Himalayas.
Message MallikaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
