NIRNAY WANKHADE
@nirnaywankhade
Customer service specialist delivering empathetic, efficient phone and vendor support.
IndiaWhat I'm looking for
I am a customer service specialist with over four years of experience resolving complex issues across phone, chat, and email channels, and supporting sellers and vendors on Amazon platforms. I have managed vendor profiles in Amazon Vendor Central, coordinated with internal teams to resolve account issues, handled escalations with empathy, and contributed to AI chatbot development projects.
I bring strong communication, time-management, and technical skills—including familiarity with Vendor Central, Seller Central, A+ Content and Microsoft Excel—and a proven record of improving customer satisfaction and compliance with policy. I am preparing to transition into a Customer Service Executive role where I can apply my process documentation, cross-functional collaboration, and problem‑solving abilities to drive better service outcomes.
Experience
Work history, roles, and key accomplishments
AMManage vendor profiles and seller accounts in Vendor Central and Seller Central, coordinating with internal teams and vendors to resolve payment discrepancies, suspensions, and performance issues, improving account accuracy and resolution time.
AMHandled escalated customer inquiries across phone, chat, and email with empathy, reduced complaint volume through effective resolutions, and operated in a special queue focused on abuse prevention.
AMResolved customer queries regarding shipments via phone, chat, and email, contributed to project LISA for AI chatbot development, and developed service scripts to improve response accuracy.
Education
Degrees, certifications, and relevant coursework
ISBM University
Bachelor of Science, Computer Science
2018 - 2021
Completed a Bachelor of Science in Computer Science from June 2018 to July 2021.
V.C. Junior College
2017 - 2018
Activities and societies: Received many badges for HHC and punctuality in work adherence
Attended V.C. Junior College during 2017–2018 and received badges for quality metrics and punctuality.
St. Thomas School
2014 - 2015
Activities and societies: Won various RNR for performance
Attended St. Thomas School during 2014–2015; received recognition through RNR awards for performance.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring NIRNAY?
You can contact NIRNAY and 90k+ other talented remote workers on Himalayas.
Message NIRNAYFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
