Shey Morales

Coordinated with other departments to resolve operational issues and managed incidents, tracked absences and tardiness, and measured KPIs. Oversaw supplier and team performance, trained new hires, and directed commercial and administrative office operations.

Organized meetings and conferences with teams, clients, and suppliers, and managed agendas and welcomed clients, suppliers, and partners. Handled mail and courier services, processed expense reports, and prepared letters, reports, and documentation.

Coordinated teams across various administrative areas and supervised the efficient use of material, financial, and human resources. Implemented internal policies and optimized workflows, monitored departmental performance, and identified improvement areas.

Handled client financial transactions such as deposits, withdrawals, transfers, and foreign currency sales, and provided updates on the status of their operations. Advised clients on banking products and services, explaining benefits and features, and identified and referred potential business opportunities to Sales Executives.

Completed a Bachelor's Degree in Architecture, gaining foundational knowledge in design principles, structural analysis, and urban planning. Developed skills in creative problem-solving and project visualization.

Obtained a Technical Degree in Tourism, focusing on hospitality management, travel operations, and customer service within the tourism industry. Acquired practical skills relevant to the service sector.