Open to opportunities

Paola Menval

@paolamenval

Operations and Administrative Coordination Professional specializing in process control, customer follow-up, and team leadership.

Mexico

Message

What I'm looking for

I’m looking for a role where I can lead operations and administrative coordination, strengthen customer follow-up, and use KPI-driven process control to deliver measurable results—while working with a team that values autonomy, clear communication, and continuous improvement.

I’m an “Operations and Administrative Coordination Professional” with more than 15 years of experience coordinating operational and commercial processes across banking, retail, insurance, and consumer goods. I lead documentation, workflow supervision, and process and task follow-up—ensuring goal achievement through clear communication, problem-solving, and detailed follow-up.

In my current role as a “Rental and Property Administration Coordinator,” I manage full coordination of commercial and residential property rental processes, support clients and prospects through issue resolution, and keep stable operations through organized documentation and negotiation management. Previously, I served as “Regional Manager” and “Administrative Manager – Acquiring Business,” where I coordinated teams across multiple locations, monitored KPIs, improved operational performance, and delivered strong results (including growth 15% to 25% above objectives and commercial targets reaching 130%).

Experience

Work history, roles, and key accomplishments

Current

Rental and Property Coordinator

Current

Rental and Property Administration

Jan 2019 - Present (7 years 5 months)

Coordinated commercial and residential property rental processes, including documentation, negotiations, and continuous follow-up with clients and prospects. Provided personalized customer support and resolved leasing issues to maintain stable operations and business relationships.

Documentation Management Negotiation Customer Service Process Coordination

Regional Manager

Falabella Soriana / Mega Comercial Mexicana

Jan 2017 - Jan 2018 (1 year)

Coordinated operational and commercial teams across more than 7 retail locations and supported credit card placement and cross-selling initiatives. Implemented POP materials and promotions, monitored KPIs, and increased performance from 100% to 130% of monthly targets.

Retail Operations Team Coordination KPIs Cross Selling

Administrative Manager - Acquiring

Citibanamex

Jan 2012 - Jan 2017 (5 years)

Directed administrative and operational activities for a nationwide specialized sales force, supervising teams and producing administrative, financial, and commercial reports. Achieved annual growth of 15%–25% above objectives by creating and coordinating the nationwide acquiring sales force and optimizing partner-driven initiatives.

Operations Coordination Team Supervision Administrative Operations Reports Financial Reporting Process Optimization Partner Management Business Development

Jr. Key Account Manager

Colgate-Palmolive

Jan 2009 - Jan 2012 (3 years)

Managed key accounts by coordinating commercial strategies and brand positioning, monitoring KPIs, and executing sales action plans. Coordinated promotional administrative and operational activities and generated sales exceeding MXN $3 million over two consecutive years.

Key Account Management Positioning KPI Analysis Sales Planning Customer Relationship Management Administrative Coordination

Field Coordinator

Colgate-Palmolive

Jan 2004 - Jan 2009 (5 years)

Coordinated operational and commercial activities across retail points of sale, supervising inventories, purchase orders, and POP materials. Negotiated and followed up with department heads and store managers to improve operational efficiency and grow market participation.

Retail Operations Inventory Management Purchase Order Management Store Manager Coordination Client Relationship Management