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Maria de Lourdes Acosta Gómez

@mariaacostag

Organized Virtual Assistant expert in admin support, workflow management & customer success. Autonomous, efficient, and ready to support remote teams.

Mexico

Message

What I'm looking for

I am looking for a remote role in Administrative Support or Operations where I can leverage my experience. I look forward to joining a collaborative team where I can manage tasks autonomously and contribute to seamless daily workflows and client satisfaction.

I am an administrative and operations professional with experience supporting business operations, customer service, project coordination, logistics, and administrative processes.

Throughout my career, I have worked closely with clients, suppliers, teams, and stakeholders to keep projects, documentation, and daily operations organized. My experience includes customer support, process coordination, database management, invoicing support, shipment tracking, documentation control, and cross-functional collaboration.

I enjoy creating structure, solving problems, and helping teams work more efficiently.

Experience

Work history, roles, and key accomplishments

Back Office & Client Operations

Kerry Logistics

Jun 2023 - Apr 2024 (10 months)

Managed shipment tracking and operational support using CargoWise, processing up to 34 shipment records daily to ensure accurate logistics operations.
Followed up on incidents and resolved operational issues to maintain service continuity and avoid delays.
Coordinated communication between clients and internal teams while handling high-volume data processing.

Administrative & Sales Support Assistant

TEC ENGINEERING

Oct 2022 - Mar 2023 (5 months)

Provided administrative and sales support by managing sales contracts, data entry, and invoicing processes
Prioritized multiple tasks simultaneously while ensuring deadlines and operational continuity were met.
Supported cross-functional communication and maintained accuracy in administrative and financial records.

Dynamic Analysis Microsoft Office Google Workspace

Program Coordination

Universidad Panamericana

Aug 2020 - Feb 2022 (1 year 6 months)

Coordinated participants in a structured program, ensuring task completion and continuous follow-up.
Provided operational support and resolved issues to maintain engagement and program continuity.
Managed communication, reporting, and tracking of multiple participants simultaneously.

Microsoft Office Google Workspace Oracle Database Calendar Management Virtual Assistance

Administrative Assistant

Universidad Panamericana

Jan 2019 - Dec 2020 (1 year 11 months)

Processed administrative requests for over 600 students using Oracle systems focusing on accuracy and timing.
Handled incident resolution and follow-up to ensure timely response and service continuity.
Coordinated between departments to resolve academic processes and maintain workflow efficiency.

Microsoft Office Google Workspace Oracle Database Calendar Management Virtual Assistance

Education

Degrees, certifications, and relevant coursework

Aspire Institute

Certificate, Organizational Leadership

2025 - 2025

Activities and societies: Collaborating with a global cohort of professionals to develop strategies for creating meaningful businesses that have a positive social and environmental impact.