Sheyka Singh
@sheykasingh
Dedicated call center representative with strong customer service skills.
What I'm looking for
I am a highly motivated call center representative with over 6 years of experience in delivering exceptional customer service. My background includes handling both inbound and outbound calls in fast-paced environments, where I have honed my communication and problem-solving skills. I am committed to exceeding customer expectations and ensuring a positive experience for every caller.
Throughout my career, I have consistently met and surpassed performance metrics, demonstrating my ability to manage multiple inquiries while maintaining attention to detail. My proficiency in utilizing call center software and CRM systems allows me to provide efficient and accurate support. I thrive in collaborative settings, working closely with cross-functional teams to resolve complex customer issues and deliver comprehensive solutions.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Concentrix
Jan 2019 - Present (6 years 5 months)
Handled a high volume of inbound customer calls, addressing inquiries, resolving complaints, and providing accurate information about products and services. Utilized CRM software to log and track customer interactions, ensuring accurate documentation and efficient follow-up, while consistently meeting and exceeding individual performance metrics.
Customer Service Representative
CVS Health
Jan 2018 - Present (7 years 5 months)
Managed inbound customer calls, providing assistance, answering inquiries, and resolving billing disputes. Maintained accurate records of customer interactions and collaborated with the sales team to identify upselling opportunities, consistently achieving monthly sales targets.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Bachelor's Degree, Criminal Justice
Completed coursework focusing on the legal system, law enforcement, and criminal behavior. Gained knowledge in areas such as criminology, constitutional law, and judicial processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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