Open to opportunities

Joy Oti

@joyoti

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Call center professional delivering exceptional customer service using CRM and conflict resolution.

United States

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What I'm looking for

I’m looking for a fast-paced, customer-focused team where I can resolve issues confidently, meet performance targets, and use CRM tools to drive positive outcomes—while continuously learning and growing in a dynamic work environment.

I’m a customer service professional with over 3 years of experience handling high volumes of inbound and outbound calls in fast-paced, high-pressure environments. I resolve complex issues efficiently while maintaining strong customer satisfaction through active listening, conflict resolution, and consistent script adherence. I’m recognized as a top performer across multiple months for attention to detail and meeting performance targets.

I also leverage CRM Software—Salesforce, Zendesk, and HubSpot—along with VoIP and dialer tools such as TrackDrive, Chase Dialer, and Convoso to ensure accurate, timely call dispositions and effective customer outcomes. With a BSc in Mass Communication and strong communication skills, I explain product features and benefits to support sales and build trust through personalized conversations.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Prime Marketing Inc

Jan 2025 - Jan 2026 (1 year)

Managed high volumes of inbound and outbound calls with consistent script adherence, handling customer rebuttals while maintaining professionalism. Ensured accurate call dispositions and met performance targets, recognized as a top performer across multiple months.

Inbound Outbound Calls Call Dispositions Customer Rebuttal Handling Customer Relationship Management Active Listening Conflict Resolution Problem Solving Scripting Adherence Sales Enablement Salesforce Zendesk HubSpot Microsoft Word Google Docs Google Sheets Trackdrive Chase Dialer Convoso

Call Center Representative

Insurance Supermarket Inc

Jan 2023 - Jan 2025 (2 years)

Handled high call volumes while maintaining quality service standards and meeting call center metrics in a fast-paced environment. Explained product features and benefits to encourage sales and built trust through personalized conversations and active listening.