Open to opportunities

Lakeiyah Porterfield

@lakeiyahporterfield

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Dedicated technical support advisor with extensive call center experience.

United States

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

With over eight years of experience in customer service and technical support, I have honed my skills in effectively resolving customer issues and providing exceptional service. My journey began as a Call Center Agent, where I developed a strong foundation in handling high-volume calls and multitasking across various applications. I have consistently demonstrated my ability to remain calm under pressure, ensuring that clients receive the assistance they need promptly and efficiently.

In my most recent role as a Technical Support Advisor at Concentrix, I engaged with callers to assess and resolve technical difficulties while maintaining a structured work environment. My experience has equipped me with the skills necessary to collaborate with team members and managers, as well as work independently with self-control. I take pride in my attention to detail and my ability to provide step-by-step instructions, which has led to high customer satisfaction and successful conflict resolution.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Advisor

Current

Concentrix

May 2021 - Apr 2024 (2 years 11 months)

Provided technical support to customers by engaging in conversation, assessing technical difficulties, and resolving issues effectively. Handled high volumes of incoming calls while adhering to a structured schedule and maintaining professionalism in tense situations.

Technical Support Customer Service Conflict Resolution Multitasking Communication Problem Solving Time Management

Call Center Representative

ASI

Jun 2019 - Apr 2022 (2 years 10 months)

Managed high volume calls while assisting customers with home deliveries and product inquiries. Utilized multitasking skills across multiple applications to provide step-by-step instructions effectively.

Customer Service Multitasking Communication Problem Solving Time Management Email Communication Delivery

Call Center Representative/Receptionist

Connexion Point

Apr 2016 - Jan 2018 (1 year 9 months)

Performed telemarketing and managed high volume calls while providing quotes and information about available plans. Maintained strong attention to detail in data entry and customer interactions.

Telemarketing Customer Service Data Entry Attention To Detail Communication Appointment Setting Sales

Call Center Agent/Team Lead

A1 Medical and Diabetics

Apr 2015 - Mar 2016 (11 months)

Led a team by setting goals and expectations while managing high volume calls. Responsible for billing, appointment setting, and maintaining client relationships with a focus on detail and customer satisfaction.

Team Leadership Customer Service Billing Appointment Setting Communication Inventory Management Goal Setting

Education

Degrees, certifications, and relevant coursework

Strayer University

Associate in Business, Business

2018 - 2022

Completed an Associate degree in Business, focusing on essential business principles and practices, enhancing skills in management, finance, and marketing.