Krystal Malcolm

I am an experienced Customer Service Representative with a strong focus on delivering exceptional service in high-volume call center environments. My ability to communicate effectively and resolve issues quickly has allowed me to maintain a positive customer experience consistently. I am reliable, organized, and passionate about helping people, which drives my commitment to excellence in every interaction.

Throughout my career, I have honed my skills in using CRM platforms like Salesforce and Zendesk, managing multiple tasks, and exceeding service metrics. At Teleperformance, I handled inbound customer inquiries, met key performance indicators, and maintained a detailed knowledge of client services. My previous role at Telemark involved managing both outbound and inbound calls, addressing customer complaints, and training new hires, which further solidified my expertise in customer support.