Sherree Thomas
@sherreethomas
Provide excellent customer service
What I'm looking for
I am a highly motivated professional with extensive experience in customer service and insurance. My journey began at McDonald's, where I developed leadership skills by teaching orientation classes and creating essential training materials. This foundation in leadership has been instrumental in my subsequent roles, including my current position as an Insurance Representative at CSAA, where I excel in sales and client relations.
Throughout my career, I have demonstrated a commitment to excellence and a passion for helping others. My experience as a Child Support Specialist honed my analytical skills and ability to navigate complex legal frameworks, while my role in customer service has equipped me with the skills to manage client inquiries effectively. I thrive in fast-paced environments and am dedicated to achieving organizational goals through teamwork and innovative problem-solving.
Experience
Work history, roles, and key accomplishments
Insurance Representative Service
CSAA Specialized Services
Oct 2021 - Feb 2025 (3 years 4 months)
Managed COVID-19 cases and conducted investigations, contacting positive residents and close contacts to provide guidance on quarantine and isolation. Provided health education, obtained symptom history, and documented pertinent information in contact tracing forms while adhering to confidentiality and data security protocols. Utilized critical thinking, problem-solving, communication, and relatio
Child Support Specialist
Young Williams
Jan 2021 - Apr 2021 (3 months)
Managed a general caseload of child support legal actions, including establishment, enforcement, and collection of payment obligations. Coordinated interviews, developed information for paternity establishment, and used various methods to locate parent assets, income, and liabilities. Evaluated financial data, responded to inquiries, prepared legal documents, and coordinated genetic tests while ad
Customer Service Representative
Nexrep/Care-Centrix
Aug 2020 - Jan 2021 (5 months)
Verified Medicare, Medicaid, and private insurance coverage information and maintained knowledge of current products and regulations. Intook patient information for durable medical equipment and respiratory products, working with outside agencies to resolve customer issues. Handled high-volume inbound and outbound calls, troubleshot issues with scripts/RX, and provided assistance to patients, phys
HR Manager / Personnel Manager / AR-AP
McDonalds
Oct 2007 - Apr 2020 (12 years 6 months)
Reconciled and audited weekly payroll and time reporting for multiple stores and administered FMLA and employee benefits. Investigated and managed Workers Comp, EPLI, and Liability claims, processing employee onboarding and offboarding paperwork. Provided administrative support to management, supervised administrative staff, managed correspondence, maintained databases, prepared reports, and couns
Education
Degrees, certifications, and relevant coursework
HARRISON HS
AMERICANA BEAUTY COLLEGE
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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