LaMeikia Livingston

I am a dedicated professional with 20 years of experience in customer service and data management, seeking to leverage my expertise as an Insurance Customer Service Representative. My career has been marked by a proven track record in conflict resolution and process improvement, ensuring customer satisfaction and operational efficiency. I pride myself on my strong communication and analytical skills, which have allowed me to excel in verifying insurance eligibility and coordinating service delivery.

Throughout my career, I have held various roles that have honed my ability to manage customer relationships effectively. At Live Nation Entertainment, I guided a resolution team to enhance customer satisfaction through effective strategies, while also producing analytical reports that informed management decisions. My experience as a Customer Service Manager at 1st Division EMS involved training teams in data entry best practices, implementing CRM tools for process improvements, and conducting quality assurance checks to maintain high data integrity standards.

My educational background includes an Associate of Arts in Business Administration and Management, as well as a Bachelor of Arts in Social Work and Criminal Law. I have also earned several certifications, including Customer Experience Management and Social Media Management, which further enhance my ability to deliver exceptional customer service.