Open to opportunities

Kudakwashe Shanya

@kudakwasheshanya

Message

Customer-focused passenger services and logistics professional with strong operations skills.

Zimbabwe

Message

What I'm looking for

I seek an operational customer-facing role where I can use my logistics background, improve passenger experience, and grow into larger operations or supervisory responsibilities.

I am a customer-focused passenger services and logistics professional with hands-on experience in airport operations, vehicle service advising, and forecourt management. I consistently deliver within deadlines, coordinate cross-functionally to ensure smooth operations, and resolve customer issues professionally.

With a Bachelor of Commerce (Honours) in Logistics and Transport Management and technical training as a Journeyman Class 2 Motor Mechanic, I bring practical service experience, warranty and workshop workflow management, and strong interpersonal skills to roles that require operational reliability and excellent customer service.

Experience

Work history, roles, and key accomplishments

Current

Passenger Services Agent

Current

Menzies Aviation

Feb 2024 - Present (1 year 9 months)

Provide check-in, boarding and gate operations support while resolving passenger enquiries and lost-and-found baggage claims; coordinate with airport departments to ensure safety, compliance and smooth operations.

Customer Service Documentation Verification Sales (Upgrades & Lounges)

Service Advisor

Tata Blackwood Hodge

May 2018 - May 2022 (4 years)

Managed dealership workflow, scheduled appointments, processed warranties and raised purchase orders while advising customers on service outcomes and ensuring positive post-service relationships.

Scheduling Customer Relationship Management

Forecourt Attendant

Mwamuka / Vena Petroleum

Jan 2015 - Mar 2018 (3 years 2 months)

Operated forecourt duties including fuel dispensing, payments handling, vehicle checks and forecourt maintenance while following health and safety protocols and receiving deliveries.

Cash Handling Forecourt Maintenance Health & Safety

Education

Degrees, certifications, and relevant coursework

Great Zimbabwe University

Bachelor of Commerce Honours, Logistics and Transport Management

Grade: 2.2

Completed a Bachelor of Commerce Honours in Logistics and Transport Management with a Level 2.2 classification at Great Zimbabwe University, Harare Campus.