Mariam Hussain

Communicated with internal teams and external suppliers, customers, answering calls and emails. Produced standard reports such as purchase order, invoice, and inventory reports.

Provided customer support, monitored and handled queries, and maintained customer relationships to meet collection targets. Produced and manipulated Excel workbooks to an intermediate level.

Followed up on outstanding payments and resolved customer queries, managing account balances and inconsistencies. Ensured all disputes were actioned and raised within set targets to support reduction.

Assisted passengers with self-service check-in kiosks and verified documentation, directing them through customs and immigration. Coordinated with passengers for ticket purchases, check-in, and boarding using a computer-based reservation program.

Monitored applicant responses and provided data to faculties, handling all enquiries via telephone, email, and in person. Processed incoming applications, checking qualifications and validity of decisions.

Interacted with students via phone and email, addressing questions and concerns, and assisting with admission paperwork. Managed and maintained sensitive student information in physical and online files.

Handled customer complaints and forwarded serious issues to management, replenishing stock on shelves and assisting with store deliveries. Received and handled customer calls, advising on enquiries and conducting transactions.

Greeted and welcomed customers, presenting new products and handling cash payments at the till. Ordered and stocked items as required, ensuring the store was neat and clean.

Grade: Second Degree classification

Completed a Bachelor of Science degree focusing on Business and Social Care. Achieved a Second Degree classification.

Grade: Chemistry B, Biology B, Psychology C

Completed A-levels in Chemistry, Biology, and Psychology. Achieved grades of B in Chemistry, B in Biology, and C in Psychology.

Grade: GRADE A-C

Obtained 10 GCSEs, including English, Maths, and Science, along with 8 additional GCSEs. All subjects were achieved with grades between A and C.