Shanaia Mascarenhas

Greeted and assisted international customers through airport processes, from check-in to boarding, ensuring they were well-informed and in the correct locations. Responsible for meticulously checking travel documents and providing exceptional customer service while maintaining safety and security standards.

Coordinated and administered the employee life cycle, including onboarding processes, contract creation, reference checks, and right-to-work compliance. Managed new starter inductions, probationary periods, and exit processes, ensuring all documentation was executed and equipment returned.

Provided advisory services to contacts of confirmed COVID-19 cases, documenting their contacts and whereabouts. Conducted interviews with positive cases, performing initial public health risk assessments and offering non-clinical advice based on standard protocols.

Achieved sales targets by matching customers with suitable products and offering support services like delivery and installation. Contributed to the store's overall sales performance and supported operational tasks across various departments.

Greeted and engaged with customers, assisting with queries and providing support at tills. Delivered a world-class customer experience by actively listening to needs and demonstrating enthusiasm for multi-channel services to drive sales and build loyalty.

Completed General Certificates of Secondary Education in various subjects including Maths, English, Science, RE, History, and Health and Social.

Achieved a BTEC Level 3 Extended Diploma in Business, gaining comprehensive knowledge in business principles and practices.

Undertook a Foundation course in Business Economics at the undergraduate level. Studies were interrupted due to a health condition.