Open to opportunities

Tenisa Bartholomew

@tenisabartholomew

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Dedicated professional with experience in administration and customer service.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a results-driven professional with cumulative experience in Administration, Customer Service, and Technical Support. My journey has equipped me with excellent communication skills, both verbal and non-verbal, and a strong aptitude for clerical tasks. I pride myself on my analytical abilities and dedication to completing assigned tasks efficiently. My interpersonal skills enable me to work collaboratively with others, solve problems, and negotiate differences effectively.

Throughout my career, I have held various roles that have honed my skills in customer relationship management and team leadership. At Unicomer Trinidad Limited, I developed quality customer relationships and consistently achieved outbound call targets. My experience as a Senior Caregiver at Wesleyan Children’s Home allowed me to apply my leadership and problem-solving skills to maintain team efficiency and ensure compliance with effective work practices. I am also adept at managing technical support needs, as demonstrated during my time at Telecommunications Services Of Trinidad and Tobago.

Experience

Work history, roles, and key accomplishments

Current

Optical Customer Care Agent

Current

Unicomer Trinidad Limited

Nov 2022 - Present (2 years 7 months)

Monitored and managed customer database systems while developing quality customer relationships to ensure excellent service. Promoted products and services, scheduled optical appointments, and maintained daily call logs to achieve outbound call targets.

Customer Relationship Management Database Management Sales Scheduling Call Center Operations Troubleshooting Customer Service

Senior Caregiver

Wesleyan Children ’s Home

Sep 2019 - Jan 2022 (2 years 4 months)

Applied leadership and problem-solving skills to maintain team efficiency and organize workflows. Delegated responsibilities, supervised staff for compliance, and developed rapport to create a safe environment.

Leadership Problem Solving Team Management Workflow Optimization Administrative Support Inventory Management

Technical Support Agent

Telecommunications Services Of Trinidad And Tobago (TSTT)

Mar 2019 - Aug 2019 (5 months)

Managed high levels of call flow and responded to technical support needs, retaining existing clients by extending high-quality service. Assisted customers in identifying issues and explained solutions to restore service and functionality.

Technical Support Troubleshooting Customer Service User Experience Telecommunications

Caregiver/Administrative Staff

Wesleyan Children ’s Home

Jul 2018 - Mar 2019 (8 months)

Managed general administrative duties, scheduled appointments, and monitored budgetary needs. Executed quarterly inventory counts to ensure tracking and advise for future purchases.

Administrative Support Scheduling Budget Management Data Entry

Customer Care Agent/E-Commerce Agent

Unicomer Trinidad Limited

Jul 2017 - Aug 2017 (1 month)

Achieved daily outbound call targets and responded to inbound calls and emails. Identified customer complaints and assisted with timely and suitable resolutions.

Customer Service Email Communication Problem Solving Customer Support

Claims Officer/Customer Care

C.S.F. Courier

Sep 2015 - Sep 2015 (0 months)

Managed office inventory and procurement of supplies, updated and maintained store policies regarding payments. Created and managed e-commerce accounts for claims processing and reimbursement.

Inventory Management Procurement Policy Management Staff Training Process Improvement

Business Operations Assistant I And II

Edinburgh South Government E.C.C.E Centre

Sep 2012 - Mar 2015 (2 years 6 months)

Handled all administrative duties, received and screened resumes, and coordinated interviews. Developed and maintained an easy-to-use file management system.

Administrative Support Interview Coordination

Insurance Sales Associate

Maritime Financial Group

Liaised in networking and developed new strategies for generating business.

Networking Business Development Sales Strategy

Executive Assistant

Plumbing and Building Supplies

Provided general information to the executive and scheduled meetings. Negotiated on procurement on behalf of the director and performed general administrative duties.

Procurement Office Management