Open to opportunities

Shannon Peavy

@shannonpeavy

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Dedicated customer service representative with strong problem-solving skills.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

With a solid background in customer service and management, I have honed my skills in communication, problem-solving, and leadership. My experience as a Customer Service Representative has equipped me with the ability to handle diverse customer inquiries effectively, ensuring satisfaction and retention. I take pride in my ability to manage cases from start to finish, demonstrating ownership and accountability in every interaction.

Throughout my career, I have successfully led teams, improved training processes, and created new procedures that enhance operational efficiency. My time at Profit Expansion Group as a Supervisor allowed me to develop my leadership skills while managing a team of 10-15 people. I am passionate about fostering a positive work environment and am committed to continuous improvement in customer service practices.

Experience

Work history, roles, and key accomplishments

Dispatcher

Ascent Pro Support

Oct 2021 - Sep 2022 (11 months)

Handled incoming calls effectively and took full ownership of cases, processing them from start to finish. Followed strict protocols and scripts while assisting customers with a warm and professional attitude. Located tractor-trailer repair services across the country and Canada, and billed clients as needed.

Customer Service Data Entry Problem Solving Scheduling Typing CRM Software Billing

Supervisor

Profit Expansion Group

Jun 2020 - Feb 2021 (8 months)

Effectively managed a team of 10-15 people and handled customer retention calls efficiently. Improved training by creating a new training manual. Located client's accounts throughout multiple systems and demonstrated strong people skills with clients and teammates.

Leadership Project Management Analysis Research Time Management Communication Quality Assurance

Waitress

Logans, Red Lobster, Fox & Hound, IHOP, Cock of the Walk

Jan 2014 - Dec 2020 (6 years 11 months)

Held steady in a fast-paced environment and documented accurate orders from various customers. Maintained a clean and warm environment. Trained multiple teammates on the menu and promotions.

Customer Service Communication Time Management Teamwork Training Order Taking

Account Representative

CPI Card Group

Dec 2015 - Oct 2018 (2 years 10 months)

Tended to over 4000 banks' every request on a constant basis and acted as liaison between the company and the various customers. Promoted product awareness tailored to client's needs. Created new forms and procedures that shaped how business was conducted and accountability distributed.