Shannon Peavy

Handled incoming calls effectively and took full ownership of cases, processing them from start to finish. Followed strict protocols and scripts while assisting customers with a warm and professional attitude. Located tractor-trailer repair services across the country and Canada, and billed clients as needed.

Effectively managed a team of 10-15 people and handled customer retention calls efficiently. Improved training by creating a new training manual. Located client's accounts throughout multiple systems and demonstrated strong people skills with clients and teammates.

Held steady in a fast-paced environment and documented accurate orders from various customers. Maintained a clean and warm environment. Trained multiple teammates on the menu and promotions.

Tended to over 4000 banks' every request on a constant basis and acted as liaison between the company and the various customers. Promoted product awareness tailored to client's needs. Created new forms and procedures that shaped how business was conducted and accountability distributed.

Completed a certification program in Medical Billing and Coding.

Pursued undergraduate studies in Business Management.