Theana Taylor
@theanataylor1
Dedicated customer service professional with strong organizational skills.
What I'm looking for
I'm a success-oriented individual with a high energy level and a positive attitude, dedicated to applying my theoretical and practical knowledge to enhance organizational growth. My experience spans various roles, including customer service, administrative support, and bookkeeping, where I've honed my skills in managing schedules, handling communications, and conducting research.
Throughout my career, I've demonstrated a strong sense of responsibility and self-motivation. My roles at companies like Ibex Jamaica and Paymaster have equipped me with the ability to resolve customer inquiries effectively, manage transactions, and maintain detailed records. I pride myself on my attention to detail and my ability to work collaboratively in team environments, ensuring that I contribute positively to the workplace.
I'm eager to bring my skills and experiences to a new opportunity where I can continue to grow and make valuable contributions. I believe that my strong interpersonal skills and determination will allow me to excel in any role I undertake.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Ibex Jamaica
Jan 2023 - Jan 2025 (2 years)
Managed schedules, coordinated meetings, and handled communications while supporting bookkeeping and managing social media accounts. Conducted research and assisted with content management and various administrative tasks.
Customer Service Agent
Arise
Jan 2023 - Jan 2024 (1 year)
Answered customer inquiries and resolved complaints promptly. Provided support for product use and technical issues, processed orders, and maintained detailed records of customer interactions.
Customer Service Agent
Paymaster
Jan 2020 - Jan 2024 (4 years)
Served clients by managing transactions, processing payments, and issuing receipts. Handled remittances and bill payments while maintaining accurate financial records.
Receptionist
Nishida Gymnastics
Jan 2018 - Feb 2020 (2 years 1 month)
Greeted and directed visitors, notified personnel of arrivals, and managed payment collections.
Waitress
Cannonball Café
Feb 2014 - May 2016 (2 years 3 months)
Provided excellent service to guests, ensuring food quality and customer satisfaction.
Loan Officer
Express Money Mutual
Mar 2013 - Jan 2014 (10 months)
Computed debt payments, reviewed loans, evaluated credit worthiness, and managed account records while assisting clients with financial applications.
Customer Care Representative
Cowan Electrical Ltd.
Jan 2011 - Mar 2013 (2 years 2 months)
Provided helpful information and responded to customer inquiries, ensuring satisfaction and effective communication.
Education
Degrees, certifications, and relevant coursework
Spa Distinction College
2012 - 2013
Friendship Primary
2000 - 2006
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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