TT
Open to opportunities

Theana Taylor

@theanataylor1

Dedicated customer service professional with strong organizational skills.

Jamaica
Message

What I'm looking for

I'm looking for a role that utilizes my customer service skills and offers opportunities for growth.

I'm a success-oriented individual with a high energy level and a positive attitude, dedicated to applying my theoretical and practical knowledge to enhance organizational growth. My experience spans various roles, including customer service, administrative support, and bookkeeping, where I've honed my skills in managing schedules, handling communications, and conducting research.

Throughout my career, I've demonstrated a strong sense of responsibility and self-motivation. My roles at companies like Ibex Jamaica and Paymaster have equipped me with the ability to resolve customer inquiries effectively, manage transactions, and maintain detailed records. I pride myself on my attention to detail and my ability to work collaboratively in team environments, ensuring that I contribute positively to the workplace.

I'm eager to bring my skills and experiences to a new opportunity where I can continue to grow and make valuable contributions. I believe that my strong interpersonal skills and determination will allow me to excel in any role I undertake.

Experience

Work history, roles, and key accomplishments

PA

Customer Service Agent

Paymaster

Jan 2020 - Jan 2024 (4 years)

Served clients by managing transactions, processing payments, and issuing receipts. Handled remittances and bill payments while maintaining accurate financial records.

NG

Receptionist

Nishida Gymnastics

Jan 2018 - Feb 2020 (2 years 1 month)

Greeted and directed visitors, notified personnel of arrivals, and managed payment collections.

EM

Loan Officer

Express Money Mutual

Mar 2013 - Jan 2014 (10 months)

Computed debt payments, reviewed loans, evaluated credit worthiness, and managed account records while assisting clients with financial applications.

CL

Customer Care Representative

Cowan Electrical Ltd.

Jan 2011 - Mar 2013 (2 years 2 months)

Provided helpful information and responded to customer inquiries, ensuring satisfaction and effective communication.

Education

Degrees, certifications, and relevant coursework

SC

Spa Distinction College

2012 - 2013

FP

Friendship Primary

2000 - 2006

Tech stack

Software and tools used professionally

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Theana Taylor - Administrative Assistant - Ibex Jamaica | Himalayas