Shema AbdoulSA
Open to opportunities

Shema Abdoul

@shemabdoul

I’m a front-end developer, social media manager based in Kigali, Rwanda.

Rwanda

What I'm looking for

I'd prioritize opportunities where I can use my skills to make a positive impact, whether through solving complex problems, helping others, or contributing to innovative projects. I'm also drawn to roles that offer continuous learning and development, where collaboration and creativity are encouraged, and where there's a strong alignment with my values, such as inclusivity and ethical practices.

I am a dedicated and results-driven professional with a strong background in software engineering and customer service. With experience in handling customer inquiries, resolving complaints, and selling products, I possess excellent communication and problem-solving skills.

My proficiency in multiple languages, including French, Kinyarwanda, English, and Swahili, enables me to effectively interact with diverse clients. Additionally, I have honed my skills in office software, web languages, and editing software, making me a valuable asset to any organization.

I am a quick learner, always seeking opportunities to expand my knowledge and skills. With a strong work ethic and a passion for delivering exceptional results, I am confident in my ability to make a positive impact in any role.

Experience

Work history, roles, and key accomplishments

VIPP Interstis logoVI
Current

Customer Service Representative

VIPP Interstis

Mar 2021 - Present (4 years 2 months)

Answered inbound and outbound calls, responded to customer emails, sold products, and managed customer complaints.

NA

Administrative Assistant

Nziza Training Academy

Nov 2019 - Oct 2020 (11 months)

Handled office tasks, generated reports, and maintained the website.

Education

Degrees, certifications, and relevant coursework

Adventist University Of Central Africa logoAA

Adventist University Of Central Africa

Bachelor’s degree, Software Engineering

2015 - 2019

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Shema Abdoul - Customer Service Representative - VIPP Interstis | Himalayas