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@princentwaricyusa
Aspiring computer scientist with strong customer service skills.
I am a dedicated and aspiring computer scientist currently pursuing my Bachelor's degree in Computer Science with a focus on networking at the University Independent of Kigali. My education has equipped me with a solid foundation in various programming languages, including Java, Python, and SQL, as well as practical skills in web development and database design.
In my professional journey, I have gained valuable experience in customer service roles, where I have honed my communication and problem-solving skills. At CCI Rwanda, I effectively handled customer inquiries and resolved complaints, ensuring high levels of customer satisfaction. My time at Great Season Hotel further developed my ability to assist guests and manage reservations, showcasing my adaptability and commitment to providing excellent service.
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Work history, roles, and key accomplishments
CCI Rwanda
Oct 2024 - Present (1 year 1 month)
Handled inbound and outbound calls, assisting customers with diverse inquiries and resolving complaints efficiently. Provided detailed information about products and services, ensuring high customer satisfaction.
Great Season Hotel
Jun 2024 - Oct 2024 (4 months)
Assisted guests with check-in and check-out processes, ensuring a smooth experience. Managed reservations, handled phone inquiries, and provided comprehensive hotel information to guests.
N@TCOM IT CENTER
Oct 2019 - Dec 2019 (2 months)
Collaborated with peers to learn and apply Java concepts, developing basic Java applications. Contributed to debugging exercises and code reviews, enhancing practical coding skills.
Degrees, certifications, and relevant coursework
Bachelor of Computer Science, Computer Science in networking
Studied Computer Science with a specialization in networking. Relevant coursework included Database Design, Web Development, Operating Systems, and Networking.
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