Open to opportunities

prince ntwari cyusa

@princentwaricyusa

Message

Aspiring computer scientist with strong customer service skills.

Rwanda

Message

What I'm looking for

I am looking for a role that allows me to grow my technical skills while providing excellent customer service in a dynamic environment.

I am a dedicated and aspiring computer scientist currently pursuing my Bachelor's degree in Computer Science with a focus on networking at the University Independent of Kigali. My education has equipped me with a solid foundation in various programming languages, including Java, Python, and SQL, as well as practical skills in web development and database design.

In my professional journey, I have gained valuable experience in customer service roles, where I have honed my communication and problem-solving skills. At CCI Rwanda, I effectively handled customer inquiries and resolved complaints, ensuring high levels of customer satisfaction. My time at Great Season Hotel further developed my ability to assist guests and manage reservations, showcasing my adaptability and commitment to providing excellent service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CCI Rwanda

Oct 2024 - Present (1 year)

Handled inbound and outbound calls, assisting customers with diverse inquiries and resolving complaints efficiently. Provided detailed information about products and services, ensuring high customer satisfaction.

Customer Support Product Knowledge Data Entry

Hotel Assistant

Great Season Hotel

Jun 2024 - Oct 2024 (4 months)

Assisted guests with check-in and check-out processes, ensuring a smooth experience. Managed reservations, handled phone inquiries, and provided comprehensive hotel information to guests.

Customer Service Hotel Operations Communication

Junior Java Developer Intern

N@TCOM IT CENTER

Oct 2019 - Dec 2019 (2 months)

Collaborated with peers to learn and apply Java concepts, developing basic Java applications. Contributed to debugging exercises and code reviews, enhancing practical coding skills.

Java Programming Debugging Code Review Software Development

Education

Degrees, certifications, and relevant coursework

University Independent of Kigali (ULK)

Bachelor of Computer Science, Computer Science in networking

Studied Computer Science with a specialization in networking. Relevant coursework included Database Design, Web Development, Operating Systems, and Networking.