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Christian Rutsindura

@christianrutsindura

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IT & Customer Support Specialist | CRM Tools | Bilingual (EN/FR) | Tech-Savvy & Solution-Oriented

Rwanda

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What I'm looking for

IT & Customer Support Specialist | CRM Tools | Bilingual (EN/FR) | Tech-Savvy & Solution-Oriented

I’m an enthusiastic IT and customer service professional with a strong foundation in business and information technology. With over five years of experience across technical support, data entry, and customer service roles, I’ve developed a deep understanding of how to solve problems efficiently in both remote and on-site environments.

From delivering technical support at Keywords Studios to managing systems and assisting users with online services at institutions like the Kigali Institute of Management and Rwanda Information Society Authority, I’ve consistently demonstrated the ability to support digital platforms, troubleshoot effectively, and ensure smooth user experiences.

I hold a Bachelor’s degree in Business and Information Communication Technology from Mount Kenya University, with a focus on digital transformation, cybersecurity, cloud computing, and IoT. I’m proficient in Microsoft 365 and CRM software like Zendesk and HubSpot, and I have hands-on experience maintaining computer systems and supporting digital government platforms.

Fluent in English and French, I bring excellent communication skills, a collaborative spirit, and a passion for applying technical expertise to real-world challenges. I'm currently seeking new opportunities where I can contribute to innovative teams, support digital transformation, and continue growing professionally in a tech-forward environment.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Keywords Studios QC-Tech Inc.

Jul 2021 - Aug 2023 (2 years 1 month)

Resolved customer inquiries and issues efficiently through multiple remote communication channels, including live chat and email. Utilized CRM tools like Zendesk and HubSpot to track, prioritize, and document customer interactions, ensuring data accuracy. Provided proactive feedback to product teams based on customer interactions to enhance the user experience and inform gameplay improvements.

Zendesk HubSpot CRM Live Chat Email Support Technical Support Data Entry Customer Service Troubleshooting Communication

IT Assistant

Kigali Institute of Management

Oct 2019 - Jan 2020 (3 months)

Maintained computer systems and networks, ensuring optimal performance and minimal downtime. Managed the institution's website, including content updates and technical maintenance. Performed various IT technical tasks, supporting daily operations and special projects.

System Maintenance Network Management Website Administration IT Support Technical Troubleshooting Hardware Software Data Management Computer Repair Technical Assistance Technical assistance

Intern

Rwanda Information Society Authority

Feb 2019 - Sep 2019 (7 months)

Assisted in the Enterprise and Application Architecture Department, contributing to the development of robust IT solutions. Supported senior architects in developing and documenting enterprise architecture frameworks and models. Conducted research and analysis to assist in identifying technology trends and business requirements.

Enterprise Architecture Application Architecture Research Data Analysis Documentation IT Consulting Business Requirements Technology Trends Framework Development Project Support

Customer Support Assistant

Go High Multi-Service

Nov 2017 - Jan 2019 (1 year 2 months)

Supported users with online government services, including the IREMBO platform and Rwanda Revenue Authority. Managed document services, including printing, photocopying, and scanning. Maintained company computers and networks, ensuring smooth operations.

Customer Support Document Management Computer Maintenance Data Entry Technical Support Troubleshooting Communication Problem Solving Administrative Support Computer maintenance Network maintenance

Data Entry Clerk

Kamonyi District Office

Mar 2015 - Sep 2017 (2 years 6 months)

Accurately entered, updated, and maintained data in the Local Development Authority (LODA) system, ensuring high data integrity and confidentiality. Organized and managed digital and physical files to streamline data retrieval and reporting processes. Collaborated with other departments to gather necessary data and support administrative tasks related to data management.

Data Entry Data Management Data Integrity Confidentiality File Management Administrative Support Collaboration Microsoft Office Data Processing Record Keeping Record keeping

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Business and Information Communication Technology, Business and Information Communication Technology

2022 - 2025

Studied the impact of digital transformation on business strategies, embracing emerging technologies like cloud computing and IoT. Acquired skills in programming, networking, and cybersecurity with a focus on protecting business information assets.