UKUmuhoza Ally khaled
@umuhozaallykhaled
Tech enthusiast merging customer service with innovative solutions.
RwandaWhat I'm looking for
I am a dedicated Customer Support Specialist and Software Engineer with a passion for merging technology and customer service. My journey began in the dynamic environment of CCI Rwanda, where I excelled as a Tier 2 Escalations Agent. Here, I resolved complex customer issues while maintaining high service standards, collaborating with cross-functional teams to enhance customer satisfaction.
As a Freelance Web Developer, I engaged with clients to create visually appealing and functional websites using HTML, CSS, and JavaScript. My focus on clean code and responsive design ensures a seamless user experience. I believe in delivering high-quality products through thorough testing and ongoing maintenance, which reflects my commitment to excellence in every project I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Tier 2 Agent
CCI Rwanda
Sep 2023 - Sep 2023 (0 months)
As a Tier 2 escalation agent, I resolved complex customer issues and maintained high service standards. Collaborating with cross-functional teams enhanced my problem-solving skills and dedication to customer satisfaction.
Construction Store Manager
ALICA Estates
Sep 2022 - Jul 2023 (10 months)
Managed daily operations of the construction store, overseeing inventory, sales, and customer service to ensure smooth operations and high customer satisfaction.
Freelance Web Developer
Upwork/Freelancer
May 2020 - Sep 2022 (2 years 4 months)
Engaged with clients to create websites that aligned with their vision using HTML, CSS, and JavaScript. Focused on clean code, responsive design, and ongoing maintenance for optimal performance.
Education
Degrees, certifications, and relevant coursework
Mount Kigali University
Bachelor of Arts, Business and Information Communication Technology
2025 - 2028
Alx Africa
Certification, Software Engineering
2023 - 2025
Green Hills Academy
High School Diploma, International Baccalaureate
2020 - 2022
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
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