Open to opportunities

Sheltlungam Hongsha

@sheltlungamhongsha

Message

I am a remote non-voice customer support specialist with high accuracy.

India

Message

What I'm looking for

I’m seeking a remote non-voice customer support role focused on chat and email, clear SLAs, quality-driven work, and opportunities for long-term career growth.

I am a motivated customer service professional with hands-on experience at Concentrix and Teleperformance, specializing in chat, email, and back-office non-voice support.

I maintain a typing speed of 50 WPM with 98% accuracy. I consistently achieved high quality and customer satisfaction scores while meeting SLA targets and resolving tickets promptly.

I seek a remote non-voice customer support role where I can deliver excellent service, contribute to workflow improvements, and build long-term career growth.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Teleperformance

Provided back-office non-voice support for client accounts, resolved customer issues while meeting SLA targets, and supported workflow management for global customers.

Back Office Support Non Voice Support SLA Management CRM Ticketing Systems Written Communication Workflow Management Time Management Multitasking

Customer Support Associate

Concentrix

Handled customer inquiries via chat and email, maintained 98% accuracy in ticket documentation, and consistently achieved high quality and customer satisfaction scores.