INAYA User

I am a process-focused customer support professional with hands-on experience supporting international customers in a non-voice environment at a major e-commerce company. I consistently handled high-volume email and chat workflows, followed documented processes, and met productivity, quality, and turnaround-time targets while ensuring data accuracy and complete CRM documentation.

I bring intermediate Excel skills, familiarity with CRM and internal web-based tools, and the ability to work independently in a remote, shift-based setup. I prioritize clear written communication, attention to detail, and efficient queue management to resolve order, account, payment, and returns queries in line with standard operating procedures.