Garima Taneja
@garimataneja
I support global customers through chat, voice, email, and administrative coordination.
IndiaWhat I'm looking for
I've supported global customers at Teleperformance and Concentrix through live chat, phone, and email, resolving inquiries clearly and maintaining accurate interaction records.
I use CRM, helpdesk, data-entry, calendar, and email-management tools to keep customer support and administrative work organized. I'm comfortable working US business hours and communicating with international clients.
Experience
Work history, roles, and key accomplishments
Blended Process Executive
Managed customer interactions across chat, phone, and email in a blended international process, providing accurate responses and escalating complex issues. Maintained detailed records using CRM and ticketing systems, adapting communication style for global customers.
International Chat Process Executive
Handled real-time customer queries via live chat for an international client base, resolving issues efficiently using CRM and helpdesk tools. Documented interactions accurately and collaborated with team members to meet service-level targets.
Education
Degrees, certifications, and relevant coursework
In Progress (Distance Learning)
Bachelor of Business Administration, Marketing
Currently pursuing a Bachelor of Business Administration in Marketing through distance learning.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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