Open to opportunities

Satbir Singh

@satbirsingh

Message

Dedicated VCS with experience in achieving tangible results.

India

Message

What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities.

I am a dedicated Virtual Customer Service professional with a strong track record of achieving tangible results through effective cross-team collaboration. My experience includes providing voice and chat support at leading companies like Concentrix and Amazon, where I honed my skills in customer assistance and problem-solving.

Throughout my career, I have demonstrated a proactive approach and a willingness to learn, which has allowed me to thrive in fast-paced environments. I believe in the power of teamwork and am excited to partner with like-minded individuals to achieve shared goals.

Experience

Work history, roles, and key accomplishments

Advisor I, Chat Support

Concentrix

Jun 2023 - Jun 2024 (11 months)

Provided voice and chat support for customers at Zomato, ensuring effective communication and problem resolution. Collaborated with team members to enhance customer satisfaction and streamline support processes.

Chat Support Customer Service Communication Skills Team Collaboration

Customer Support Associate

Amazon

Aug 2023 - Feb 2024 (6 months)

Provided voice, chat, and email assistance for customers at Amazon, addressing inquiries and resolving issues efficiently. Maintained high standards of customer service and contributed to team goals.

Chat Support Email Support Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Uttaranchal University

Bachelor of Commerce (Honors), Business

2020 - 2023

Completed a Bachelor of Commerce (Honors) with a focus on business principles and practices, developing a strong foundation in commerce and management.