Open to opportunities

Ruhi Kandari

@ruhikandari

Message

Customer-focused chat support professional with 2.5 years improving response and resolution.

India

Message

What I'm looking for

I seek a customer-focused role where I can apply chat, email, and social media support skills, drive high satisfaction, and grow through process improvement and new-tool adoption.

I am a technically proficient, customer-focused professional with 2 years and 6 months of hands-on experience in chat-based customer service, delivering timely resolutions across live chat, email, and social media. I consistently met performance targets for response time and customer satisfaction while maintaining accurate interaction records and contributing process-improvement feedback to internal teams.

I excel at multitasking, problem-solving, adaptability, and teamwork, and I have supported team objectives by adopting new tools and processes quickly. I am seeking opportunities to leverage my customer service and communication skills to enhance customer experience and drive organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Alorica

Mar 2025 - Sep 2025 (6 months)

Provided chat, email, and social media customer support, ensured high response and resolution rates, and supported team objectives by adapting to new tools and processes.

Chat Support Email Support Social Media Support Customer Satisfaction Teamwork CRM

Customer Service Associate

Teleperformance

Mar 2022 - May 2024 (2 years 2 months)

Delivered live chat customer support, maintained accurate interaction records, and consistently met targets for response time and customer satisfaction while improving process efficiency through team feedback.