Kajal Malviya
@kajalmalviya
Customer support and backoffice operations professional with 6+ years in BPO and helpdesk.
What I'm looking for
I’m a customer support and backoffice operations professional with over 6 years of experience in BPO, customer service, and operational support for international and domestic processes. I bring a steady, quality-first approach to handling high-volume interactions with accuracy and professionalism.
In my current role, I manage customer support operations for international clients, handling queries through calls, emails, and support systems. I also run backoffice operations including documentation, case handling, and process coordination, ensuring timely issue resolution and maintaining operational accuracy. I collaborate with internal departments to improve customer experience and workflow efficiency.
Previously, I supported customers through voice and non-voice channels for orders, returns, refunds, and account queries, and I maintained service quality through clear communication and process compliance. I’m especially strong in client communication, query resolution, email & chat support, and issue resolution—always with attention to detail and continuous problem-solving.
Experience
Work history, roles, and key accomplishments
Managed customer support operations for international clients while maintaining high service quality. Handled customer inquiries via calls, emails, and support systems, and completed backoffice documentation, case handling, and process coordination.
Customer Support Associate
Connect Business Solutions
Jan 2020 - Jan 2021 (1 year)
Provided voice and non-voice customer support, resolving issues related to orders, returns, refunds, and account queries. Maintained professional communication and supported daily process activities to ensure customer satisfaction.
Managed customer interactions and service-related inquiries while supporting operational tasks and customer relationship management. Ensured process compliance and consistently met service quality expectations.
Education
Degrees, certifications, and relevant coursework
Vikram University
Master of Business Administration (MBA), Business Administration
2021 - 2023
Pursued an MBA program at Vikram University from 2021 to 2023.
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce (B.Com), Commerce
2019 - 2021
Completed a Bachelor of Commerce (B.Com) at Devi Ahilya Vishwavidyalaya from 2019 to 2021.
Availability
Location
Authorized to work in
Job categories
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