Open to opportunities

Shelby Milloy

@shelbymilloy

Message

Patient Care Coordinator focused on scheduling accuracy, patient support, and KPI-driven performance.

United States

Message

What I'm looking for

I’m looking for a patient-centered role where I can manage scheduling and records, resolve issues efficiently, and support care plans with strong customer service—while continuing to grow in healthcare coordination and compliance.

I’m a patient care coordinator who thrives in fast-paced healthcare settings—owning scheduling, record management, and insurance verification to keep care flowing smoothly.

From hands-on caregiving and developmental case management to coordinating patient services at a remote imaging environment, I’ve built strong communication skills and a consistent approach to documenting and reporting client/patient needs.

I’m experienced in ADL support, meal preparation, mobility transfers, transportation, and behavioral management, with a focus on de-escalation and implementing care plans based on client needs.

Right now, I serve as a main contact for patients and agents—managing high call volume, identifying/troubleshooting issues, escalating concerns quickly, and maintaining KPI expectations.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Envision Imaging

Jan 2025 - Present (1 year 5 months)

Coordinated patient care operations by managing high call volume, handling patient scheduling and record management, performing insurance verification, and escalating and resolving patient issues as the main contact for agents and supervisors.

Patient Scheduling Insurance Verification Record Management Customer Service Relationship Management Troubleshooting

Behaviorist on Call

Habilitator

Aug 2024 - Jan 2025 (5 months)

Provided behavioral support by assisting with ADLs, implementing individualized care plans, and supporting families based on client needs through effective communication and observation.

De escalation Family Support Communication Microsoft Office

Developmental Disabilities Case Manager

A Meaning of Life

Mar 2024 - Jan 2025 (10 months)

Managed developmental disabilities casework by assisting with ADLs, meal prep, housekeeping, mobility transfers, and transportation while creating progress plans, implementing care plans, and documenting client care.

Case Management ADLS Housekeeping Transportation Coordination Documentation And Reporting

Caregiver

Overture Homecare

Aug 2023 - Mar 2024 (7 months)

Provided senior caregiving services by monitoring health status and medication-related reactions, delivering ADL support, developing patient care plans, handling light housekeeping, and coordinating patient scheduling while maintaining KPI expectations.

Medication Management ADLS HIPAA compliance CPR Patient Scheduling Record Management Customer Service Light Housekeeping