ruweyda dualeh

Develop and manage individualized care plans, schedule and supervise caregivers, and serve as primary contact for clients and families while ensuring regulatory compliance and quality of care.

Maintained a professional front desk environment, resolved guest complaints, managed market inventory, and supported night audit and invoice processing to ensure accurate financial records.

Provided application and technical support, managed support tickets, performed system troubleshooting and updates, and liaised between end-users and IT teams to resolve issues.

Provided one-on-one personal care including bathing, grooming, medication administration, transportation, and light housekeeping to support client independence and safety.

Administered medications, trained new employees, and provided transportation and daily support to residents to maintain health and wellbeing.

Assisted clients with errands, companionship, and personal hygiene care to support daily living and promote quality of life.

Administered medications, ensured clients attended health appointments, and engaged individuals in meaningful activities while providing companionship and support.

Managed inbound and outbound calls for debt accounts, coordinated with debt management companies, and resolved account inquiries to recover outstanding balances.

Answered calls, managed inquiries, scheduled meetings, and supported office operations including mail distribution to maintain efficient administrative workflows.

Currently attending Rasmussen College for further coursework in healthcare-related studies.

Completed coursework at Normandale Community College between 2012 and 2014.

Graduated with a High School Diploma in 2012 from Heritage Academy of Science & Technology.