Open to opportunities

Toi Washington

@toiwashington

Healthcare care coordinator and behavioral health professional focused on patient advocacy, compliance, and seamless remote coordination.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can coordinate care and advocate for patients—supporting discharge planning, scheduling, and compliant documentation while collaborating with teams who value accuracy, empathy, and continuous improvement.

I’m a Care Coordinator with hands-on experience coordinating patient care remotely, including scheduling appointments, arranging services, managing care plans, and driving member advocacy through clear communication by phone and email. I maintain accurate patient records in CRM/EHR systems, and I ensure every action aligns with HIPAA and company policies while delivering compassionate first contact.

Before care coordination, I built strong clinical and behavioral health experience as a Behavioral Health Technician and Mental Health Technician—supporting safety plans, de-escalation, crisis intervention, and documentation through incidents and shift handoffs. I also contributed to training and quality activities, achieving “More than 95%” HIPAA compliance annually, and I’m comfortable bridging clinical workflows with administrative operations like prior authorizations, insurance verification, and utilization review.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

HealthSpring Insurance Company

Aug 2024 - Present (1 year 10 months)

Handled remote discharge follow-ups, scheduling, and coordination of patient care by communicating with patients, families, doctors, and service providers. Maintained HIPAA-compliant patient records in EHR/CRM systems and participated in daily team strategy meetings.

Care Coordination Discharge Planning HIPAA compliance Appointment Scheduling Patient Advocacy EHR CRM Documentation Microsoft Teams Salesforce

Behavioral Health Technician

NeuroPsychiatric Hospitals

Apr 2020 - Sep 2024 (4 years 5 months)

Provided crisis intervention support by identifying high-risk patients, supporting safety plan interventions, and conducting safety rounds to maintain a secure environment. Assisted with restraint assessment/application under direction, led/co-led discussion groups, participated in debriefings, and supported quality improvement activities through incident review and staff de-escalation training.

Crisis Intervention De escalation Safety Rounds Trauma Informed Care Patient Safety Group Facilitation Quality Improvement

Administrator Assistant

Nova Medical Centers

Sep 2015 - Mar 2020 (4 years 6 months)

Served as a first point of contact for patients by managing check-in/out, scheduling, records, and medical records requests while supporting insurance verification and prior authorizations. Collected specimens and drug screens, assisted with vital signs and EKG setup, and maintained clean, HIPAA-compliant clinic operations using eClinicalWorks and Microsoft 365.

Patient Check In Appointment Scheduling Insurance Verification Prior Authorizations Vital Signs HIPAA compliance

Mental Health Technician

The Center

Aug 2012 - Sep 2015 (3 years 1 month)

Supported mental health and substance abuse patients by assisting with daily living needs, monitoring behavior for changes, and helping with medication support. Coordinated patient transportation to appointments and community outings, maintained safe/clean patient rooms, and supported intake activities such as gathering personal and emergency contact information.

Daily Living Activities Trauma Safety Support Emergency Contact Intake